Warranty Program

Please fill in the form below to register your product and activate the warranty.

Warranty 

To achieve the ultimate life of your new bed, we suggest you rotate the mattress side to side, head to foot, once every 3 months.

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Congratulations on your purchase of a Winndom Mattress manufactured by Custom Comfort by Winn LTD (“CCW”). Our custom mattresses and box springs are handcrafted in Hopewell, Virginia with pride, using only the finest materials available. We are committed to providing you a superior product so you can enjoy a peaceful, comfortable night’s sleep. 

​​We do not expect you to experience any defect with your mattress, however if you do, it is covered under the terms of our 10 year, non-prorated limited warranty. Our warranty covers any defects in material or workmanship for the first 10 years. This warranty will only apply if the mattress:

Winndom Collection

Shows no sign of abuse

Shows no sign of misuse

Shows no sign of unsanitary conditions

Contains no stains

Any defects in material or workmanship should be reported to the retail location where the product was purchased or to CCW if the product was purchased online. The product will then either be repaired or replaced for the consumer at no cost with the exception of transportation fees.

Conditions and Exclusions:

Responsibility under this or any warranty is limited to the repair or replacement (at CCW’s option) of the defective material or mattress. In no event and under no circumstances shall CCW be responsible under this limited warranty for any other damage, including any kind of incidental or consequential damages.

Disclaimer of other Warranties:

This warranty is expressly in lieu of all other warranties either expressed or implied. All other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, are hereby disclaimed and excluded.