FAQ'S

Why Is A Winndom Mattress Better?

We handcraft every mattress with superior materials and superior craftsmanship. From the foundation to the foam we use, we take pride in each mattress we manufacture.

How Often, And How, Should A Mattress Be Turned?

A one-sided mattress will be turned, while a two-sided mattress will be turned and flipped. When you first get your mattress and are “breaking it in,” it should be turned and/or flipped every 3 months during its first year. After that, a one-sided mattress should be turned every 6 months. For two-sided mattresses, you should turn and flip it every 6 months after the first year.

Why Should I Buy a Mattress from a Small Custom Manufacturer?

At Winndom, we use only the best materials to make your mattress. We will build the mattress to the firmness and softness you desire. Our mattresses are not made on a conveyer belt; we construct each one by hand. We produce a truly custom-made mattress.

What Should I Look for in a Mattress?

Your main objective is to get a great night’s sleep, while having proper support. You do not want to feel pressure points in the mattress, but rather you should feel your entire body being supported, with your spine in a position parallel to the floor. Your body should be totally relaxed when in the proper sleep position.

Should I Buy a Foam or Innerspring Mattress Set?

As long as the mattress is made of HIGH QUALITY MATERIALS (like a WINNDOM) it is a matter of what feels best for you when it comes to support and comfort. BEWARE: A CHEAP MATTRESS CAN FEEL GOOD AT FIRST BUT NOT FOR LONG!!!

Do You Make A Memory Foam Mattress?

Yes, we offer memory foam in innerspring and all-foam mattresses.

What does it mean when I see the CertiPUR-US® seal on a product?

It means the foam in the bedding has been tested to meet CertiPUR-US® rigorous standards for emissions, content, performance and durability. Learn more at https://certipur.us

How Do I Know I Am Getting Proper Support?

Your whole body should be supported yet comfortable, with your spine in a straight line.

Should I Be Able To Tell The Difference In A New Mattress Overnight?

Some do, but most consumers find it can take up to 2 weeks depending on the shape and support of your old mattress. When you put your body in a new position, it sometimes takes a while to adjust even if the old position was bad for support. When your body adjusts, you will be amazed about how good it feels after a proper night’s rest!!

When Is a Good Time To Replace My Mattress?

The industry says every 8 to 10 years. However, with a Winndom mattress set, you will only want to replace it if you require a different feel. We have a 10-year non-prorated warranty (free replacement or repair) on our mattresses if they are defective.

Is It Normal To See Body Impressions In My Mattress?

You will see slight body impressions of 1/2 inch or less.

What Payment Methods Do You Accept?

PayPal, ShopPay, Visa, Mastercard

Do I Pay For Shipping?

Shipping is included with the purchase of your mattress.

Where Do You Ship Your Mattresses?

We ship to every state in the United States with the exception of California, Hawaii and Alaska. We do not ship abroad at this time.